If your provider recommends a referral to a specialist or another type of care, one of our Patient Support Representatives will contact you within 7 business days to let you know what the next steps are given your particular insurance carrier.

In some cases, our representative will let you know that you do not need a formal referral and will provide some suggested providers.

Occasionally, your insurance provider may require a formal referral process, which can take up to 14 business days to complete and have authorized by the insurance carrier.

You may call us at 1-877-809-5092 at any time and speak to a Patient Support Representative for more information.